OUR SAFETY MOAT

The boring details that keep your dog safe.

Approval. Vaccinations. Qualifications. Insurance. Incident protocol. None of these are fun, none of them are optional, and all of them sit between your dog and an incident.

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Every dog screened before they book.

We can't promise a safe group walk if we don't know the group. So every dog is screened before their first booking. We can't accept reactive dogs on a group walk — but we offer private 1:1 sessions so they can still have their adventure. Tell us if your dog is anxious and we'll find the right group fit.

Owner submits dog profile + photo + temperament notes
Vaccination certificate review (see below)
Phone call with the owner if anything is borderline
Reactive dogs aren't a fit for the group — ask us about private 1:1 sessions

Vaccinations, verified.

We require current DHPPi and Kennel Cough at minimum. Certificates are uploaded once, expiry is tracked in your dashboard, and we re-verify the night before every adventure.

DHPPi — required, in date
Kennel Cough (Bordetella) — required, in date
Rabies — only required if your dog has travelled or is travelling
We do not accept self-declared vaccinations. Certificate or it didn't happen.

Qualified staff, on site, every adventure.

Bark Bus is run by Level 3 qualified canine professionals. Every staff member holds an in-date canine first aid certificate. We don't run an adventure without one of us on the ground.

OFQual Level 3 in Canine Behaviour & Training
Canine First Aid — annual renewal
Enhanced DBS check
Continuous CPD: incidents, breed-specific behaviour, pack management

Fully insured. Care, custody and control.

Full Care, Custody & Control insurance covering the bus, the destinations, and every dog under our care from the moment we collect to the moment we return.

Public liability cover £5,000,000
Care, Custody & Control cover for every dog on every adventure
Vehicle insurance with passenger cover for animals in transit
Goods-in-transit cover with animal-carriage extension

Incident protocol — practised, not invented.

Every staff member has a written incident protocol they've rehearsed. If something happens, we don't think — we follow the script. Then we call you.

On-site first aid kit + nearest emergency vet pre-arranged
Owner notification within 5 minutes of any incident requiring action
Written incident log within 24 hours, available to you on request
Six-year incident retention — see our privacy policy

Ready? Pick a day, pick your dog, pay.

Two minutes from cold start to booked. We'll handle the rest from your doorstep.

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